Frequently Asked Questions

Have a question? Take a look at the oft-posed queries from our coMmunity and see if the answer you seek is here.

Stuck in offline mode?#

Having trouble accessing Dreams online? If your internet is working and your account has not been sanctioned, the most common reason this happens is that you are using an account which has been set up as a child account.

Dreams is officially a 12-rated game, so if you have a child account it won't allow you to access user-generated online content. To find out if this is the case, try signing into the game using a standard adult account.

Here is a video which may help to explain some of the PlayStation® age restriction settings:

PlayStation age restriction settings video

Stuck playing the demo version and unable to access the full game?#

If you’re having trouble accessing the full game and you’re only able to play the demo version, this could be due to the game licenses stored on your online account.

In order to access the full game, you’ll need to restore the game licenses on your console. To do this, follow these steps: - Go to Settings - Go to Account Management - Go to Restore Licenses

Hopefully this will fix the issue for you. If not, please raise a ticket. Include information about when you originally purchased the game, and whether it was bought as a physical copy or digitally on the PlayStation Store, so that we can try and track down the problem.

You can submit a ticket here

Why has my content been moderated?#

At Media Molecule, we believe in making Dreams a fun and safe experience for all of our players. We're constantly impressed by how supportive, kind and helpful our coMmunity continues to be. This means we do not tolerate any content which goes against our guidelines.

You can read our moderation guidelines here

Moderation is not handled directly by Media Molecule, so unfortunately we are not able to provide direct feedback on moderated content. For this reason, we would also recommend checking out the PlayStation Network Code of Conduct.

You can find the code of conduct here(opens in new tab)

We would love to feature everything made in Dreams each week, but we simply don't have enough time! If you've published something recently and would love for us to check it out, please do make sure to share it with us on social media by using the hashtag #MadeInDreams, or by tweeting at us using @mediamolecule.

I upgraded to a PlayStation®5 and I want to use my motion controllers, how do I do that?#

You'll need a PlayStation Camera adaptor, which is used to connect your PlayStation®4 camera to your new console. Dreams players can apply for an adaptor via PlayStation Support. Please reach out on your local channels and raise a customer support ticket, and the PlayStation team will take it from there.

You can find more information here(opens in new tab)

I have questions about the audio importer...#

Luckily for you we put together a handy Q&A on this very subject!

You can find it here

The Dreams User Guide is a work-in-progress. Keep an eye out for updates as we add more learning resources and articles over time.